PRIVACY POLICY
Joh.deHeer Musical Instruments respects the privacy of visitors and customers on its website, in particular the rights relating to personal data and the manner in which these are processed. In order to be transparent with our customers, the controller has established and implemented a policy regarding the processing of data, the purpose of storing it, and the safeguarding of the rights of data subjects.
For further information on the protection of personal data, please visit https://autoriteitpersoonsgegevens.nl/nl. This is the website of the Dutch Data Protection Authority.
This privacy statement is the only version applicable while you are visiting the website, until we replace it with a newer version.
1. PARTIES
a) Website of Joh.deHeer B.V., hereinafter referred to as the “website”
a) Website of Joh.deHeer B.V., hereinafter referred to as the “website”
b) Controller responsible for the processing of personal data: Joh.deHeer B.V., established at Leeghwaterstraat 46/47, 3364AE Sliedrecht, Chamber of Commerce number: 70985138, hereinafter referred to as the “controller”;
2. WEBSITE CONTENT
The content of the website, such as images, texts, videos, etc., as well as the technical elements and applications used to ensure the proper functioning of the website and, more generally, all components used on the website, are protected by law through intellectual property rights.
The content of the website, such as images, texts, videos, etc., as well as the technical elements and applications used to ensure the proper functioning of the website and, more generally, all components used on the website, are protected by law through intellectual property rights.
Any reproduction, republication, use or modification, in any manner whatsoever, in whole or in part, including the technical applications, without prior explicit written permission from the controller, is strictly prohibited. Even if the controller does not take immediate action against an infringement, this cannot be interpreted as tacit consent or a waiver of legal action.
3. WEBSITE MANAGEMENT
To properly manage the website, the controller may at any time;
To properly manage the website, the controller may at any time;
• Suspend, interrupt or restrict certain parts of the website or the entire website for specific persons/groups/visitors.
• Remove information/data that disrupts the functioning of the website or is contrary to legislation or to internet etiquette.
• Temporarily deactivate the website in order to carry out updates.
4. RESPONSIBILITIES
The controller shall in no event be legally responsible for failures, disruptions, interruptions or the functioning of the website, as a result of which certain functionalities or the website as a whole do not function or do not function properly.
The controller shall in no event be legally responsible for failures, disruptions, interruptions or the functioning of the website, as a result of which certain functionalities or the website as a whole do not function or do not function properly.
You are responsible for the way in which you access the internet, via which equipment, as well as for the security measures you have taken.
You must take sufficient measures yourself to be protected against (internet) viruses. You are also responsible for the websites and data you consult on the internet.
The controller shall in no event be liable for legal proceedings brought against you by visitors;
• Due to the use of the website or services offered online.
• Due to the breach of the conditions of this privacy policy.
• Due to the breach of the conditions of this privacy policy.
The controller is likewise not responsible for any damage suffered by you or third parties, or damage to equipment suffered by you or third parties, resulting from the connection to or use of the website.
You shall refrain from any action against the controller as a result of this. If the controller nevertheless becomes involved in a dispute as a result of your use of this website, it shall be entitled to recover all resulting damages from you.
5. DATA COLLECTION
Your data is collected by the controller and its processors. Personal data means any information relating to an identifiable natural person. A person can be identified by means of an identifier, such as a name, identification number, location data, an online identifier or one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity.
Your data is collected by the controller and its processors. Personal data means any information relating to an identifiable natural person. A person can be identified by means of an identifier, such as a name, identification number, location data, an online identifier or one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity.
The personal data collected on the website is mainly used by the controller to maintain the commercial relationship with you and to process orders and/or other transactions carried out through the application where applicable.
We share certain personal data of our users with third parties in order to perform certain services on our behalf. This may include, among other things, sharing data for advertising services and personalised advertisements via platforms such as Google https://business.safety.google/privacy/. We ensure that all third parties processing this data comply with applicable data protection legislation.
If you encounter personal data on the website yourself, you must refrain from collecting it.
6. RIGHTS REGARDING YOUR DATA
Under Article 13(2)(b) GDPR, everyone has the right to access, rectify or erase their personal data or restrict its processing. In addition, everyone has the right to object to the processing and the right to data portability. You can exercise such rights by contacting us by email, telephone or post.
With each request, you must enclose a copy of a valid identity document (of yourself), on which you have placed your signature, and stating the address at which you can be contacted.
Within 1 month of receiving such a request, you will receive a response. Depending on the complexity of the requests and the number of requests, this period may be extended by 2 months.
7. PROCESSING OF PERSONAL DATA
In the event of a violation of laws or regulations, of which a visitor is suspected and for which the authorities require personal data collected by the controller, such data will be transferred to the authorities upon proper substantiation. Thereafter, these data will no longer fall under the protection of the provisions of this privacy statement.
8. COMMERCIAL OFFERS
The controller may send its customers commercial offers by email. If you no longer wish to receive these, you may unsubscribe at any time via the unsubscribe link included in every commercial email. Should you experience any issues with this or if this does not work, you can of course always contact the controller to submit your request in another way.
9. DATA RETENTION PERIOD
The data is stored and used by the controller for the period required by law. Per form, a more detailed explanation is provided in this privacy statement.
10. COOKIE POLICY
The controller uses cookies to ensure the proper functioning of the website, as well as to analyse visitor behaviour in general in order to provide you with a better service. You can find more information about our use of cookies on our Cookie page.
11. IMAGES AND OFFERED PRODUCTS
No rights can be derived from the images associated with offers, products or services provided.
12. APPLICABLE LAW
These terms are governed by Dutch law. The court in the place of establishment of the controller shall have exclusive jurisdiction in any disputes relating to these terms.
FORMS
The forms below are used on the website. For each form, we specify:
- Which data we process
- For what purpose we process this data
How long is the data stored?
The stored data contains minimal sensitive information. As we also wish to conduct analyses in the future and compare these with current data, we store the data indefinitely, unless stated otherwise below.
If you would like your data to be deleted earlier, you can inform us via email, telephone or post.
Form: Address
We store your billing/address details in our CRM system, linked to your other contact details. This allows us to process your order and send updates regarding your order. A newly registered account must be activated within 24–48 hours via a link in an email that we send to you after registration. If this is not completed in time, we will delete your data. If you do activate your account and log in again, these details will be pre-filled so that you can complete the ordering process more quickly. These data may also be used for market analysis, meaning that we analyse the general distribution of orders per city/province/country, etc., in order to improve our webshop.
Formulier: Adres
We slaan uw factuur/adres gegevens op in ons CRM systeem gekoppeld aan uw overige contact gegevens.Hiermee zullen we uw bestelling verwerken, en updates rond uw bestelling sturen. Een nieuw geregistreerd account dient geactiveerd te worden binnen 24-48 uur middels een link in een email die we u sturen na registratie. Indien dit niet op tijd wordt gedaan, zullen we uw gegevens verwijderen. Indien u wel activeert en u opnieuw inlogt met uw account, zullen deze gegevens voor-ingevuld staan zodat u het bestelproces sneller kan doorlopen. Deze gegevens kunnen ook voor marktanalyse gebruikt worden, d.w.z. dat we kijken globaal naar de verdeling van bestellingen per plaats/provincie/land e.d. teneinde van het verbeteren van onze webshop.
